* * * Product Advisory: Potential for loss of data on Hard Drive * * *

ISSUE: Data loss can occur if a user deletes a ViewWise Input Tray folder with the
'Allow delete at source' option enabled in the Input Tray's settings, and the
Input Tray folder contains one or more documents.

The user right-clicks on the input tray folder and selects delete, and then
chooses Yes from the warning confirmation dialog that appears, ViewWise will
attempt to delete ALL content in the folder's configured path and the folder.

For example; If the user configured an Input Tray folder to point to C:\, then
deleted the folder, ViewWise would attempt to delete all files in path C:\.

RESOLUTIONS:

1. Re-configuring the Desktop Client Input Tray settings:
   To reduce the risk of data loss, verify all ViewWise 5.5 SP0 Desktop Clients
   in your organization do not have input tray queues configured to root paths,
   such as C:\, or SYSTEM paths, such as C:\WINDOWS. Additionally verify that
   the Input Tray settings do not have 'allow delete at source' enabled.
2. Patching the Desktop Client installation:
   Computhink is providing a patch for the ViewWise 5.5 SP0 Desktop Client that
   will prevent any Input Tray folders from being configured to select a ROOT
   path (i.e. C:\), or a SYSTEM path (i.e. C:\WINDOWS). The patch will also
   remove the ability to right-click and select the 'delete' menu option from
   the input tray folder.

Click here to download the patch!

ViewWise 5.5 SP0 Enterprise Edition
ViewWise 5.5 SP0 Small Business Edition
ViewWies 5.5 SP0 Personal Edition

ISSUED:
July 1st, 2004