Mortgage Brokers/Title Agencies

Computhink’s ViewWise® Document Management/Email Archival product-line addresses the immediate market demand for Mortgage Brokers or Title Agencies that require a solution that facilitates regulatory compliancy, meets security requirements, enables email archival, and delivers measurable productivity improvements.

ViewWise® allows archiving and searching of over 350 file formats - without the native authoring application. Click here for file formats supported.

• Improved Client Service
• 20-30% Productivity Gains
• Ability to access documents anytime, anywhere
• Intuitive, simple user interface

• Full Text Search and Retrieval
• Document Security/Audit Trail
• Batch Scanning Capability
• Email Integration
• Direct Printer Driver Integration – print to .pdfs
• Firm Centric
• Open Architecture
• Doc Check-in/Check-out
• Web access to required information

• Email Archive Service (EAS)
• ViewWise Office archives direct from MS Office® applications
• Automated Input Processor (AIP)
• Software Developer Kit (SDK)

---

Testimonials:

“ViewWise greatly reduced copy costs, increased productivity and increased floor space. We are also very satisfied with the level of professionalism from their technical support and sales staff.”

Executive Financial Corp. (EFC), a small Mortgage Broker firm in the Chicago area, utilizes Computhink's ViewWise for its Integrated Document Management Solution to achieve impressive productivity gains and cost savings. In 2002, EFC reduced its’ copy costs by 90%, freed up over 100 sq. ft. of floor space as well as eliminated their misfiled/misplaced mortgage documents containing vital and confidential client information. They have their client files available electronically for individuals within EFC to respond quickly to their clients. Safe, secure access is granted by the system administrator and they also have a “back-up” of these files that previously was not available in paper form.

---

The Challenge: As commoditization of traditional mortgage brokerage services grows, coupled with the advent of web based mortgage brokerage services, you must differentiate yourself from your competition, both big and small, as well as adapt to the ever changing marketplace. You must deliver higher value to your clients, many of whom are repeat customers. With this evolution comes the need to improve operating efficiencies to reduce costs, overhead and risks wherever possible. Furthermore, Regulatory agencies such as OBRE (State of Illinois Office of Banking and Real Estate) accept electronic images in lieu of hard copy originals for audit purposes. These objectives can be achieved with a modest investment in document management technology, which can accelerate the loan origination and approval process, and reduce your operating costs and the risks associated with hard copy files. Close more loans in an accelerated fashion with minimal overhead.

Also the FRCP Amendment is a new set of rules which require U.S. companies to keep better track of their employees' e-mails, instant messages and other electronic documents in the event the companies are sued, legal experts say. They are part of amendments to federal rules governing civil litigation and were approved by the Supreme Court's administrative arm in April after a five-year review.

The Solution: Computhink’s ViewWise Document Management/Email Archival Solution

---

How to deploy ViewWise In House

Document Capture:
Become the paperless office by receiving original documents electronically. For example, incoming faxes or emails from lenders, loan officers, appraisers, credit bureaus, customers, lenders, etc., can be routed electronically into the ViewWise system, precluding the need to create and store paper documents. Hard copy records, e.g. customers’ w2’s, bank statements, pay stubs, etc. can be easily scanned and converted into electronic formats early in their life cycle. Print documents generated by your loan origination software directly into your customer folder in ViewWise to complete that loan file. You are now ready to reap the benefits of a paperless office environment.

Loan Application Processing:

Loan Processing at Main Office:
Now that you are capturing the records in the ViewWise Server, an electronic document file can now be linked to a specific loan origination transaction, allowing it to follow the transaction from start to finish, effectively simulating a work flow process. Loan processors can add annotations and highlight sections that need attention to these areas electronically. If exception conditions warrant, you can conveniently attach the file to an email to a colleague for review or other collaboration. This functionality is ideal for processing purposes, as expected reasons for loan rejections can be noted on the document itself or an attached sticky note, while maintaining the integrity of the file’s image. Store and keep track of changes made to these electronic documents with automated version and revision control, audit trails, and back up and restore capabilities. Flexible workflow tools allow the entire team to collaborate and easily stay apprised of a specific loan origination process.

Loan Origination capture from remote sites:
If you have multiple offices and / or your Loan Officers work remotely but loan processing is performed centrally, satellite offices and Loan Officers can capture and route complete electronic documents to your central loan processor at your main site. This eliminates the need for those expensive courier services and wasted commute time to the office. Your brokers can spend more time taking new loan applications, and spend less time going back and forth to the office to submit the loan documents.

Information sharing:
Your broker and loan processor can now monitor the specific activity of a file as the information is gathered and captured into ViewWise during the loan origination process. Employment verifications, hard copy client records, electronic communiqué from credit bureaus, appraisal, lenders, etc. can be routed directly into your customer’s folder in ViewWise. This information can be shared with the appropriate assigned privileges between the owner, loan appraiser and loan officers which effectively expedites the loan origination process. Avoid those last minute document searches. Never find yourself outside the rate lock period because of missing documents or poorly managed origination processes. Minimize, if not eliminate, incomplete loan submissions to your lender. Monitor those rate locks to ensure that each loan application is in process and on the way to closure.

This work in process functionality allows the loan processor to streamline and complete the loan submission in an accurate and timely basis. Close more deals with your existing resources. Maximize your profits during those peak refinance processing periods.

Record Retention:
Regulatory agencies such as OBRE (State of Illinois Office of Banking and Real Estate) accept electronic images in lieu of hard copy originals for audit purposes. Check with your respective local agencies for their acceptance of electronic files.

Security:
Security schemes and a 128-bit encryption algorithm are used to control viewing privileges and allow different levels of authorization and access. For example, different parts of a loan file can be locked or masked so that only pre-authorized individuals can see the entire document or make changes. Same security will further allow sharing of such information within and outside (e.g. lenders, title and trust, lawyers, etc) of your organization.

The lines between small business brokerages and large bank mortgage department’s requirements are fading fast. The small to mid-size mortgage broker can now get features and functionality provided by ViewWise, once enjoyed only by the leading enterprise level lenders. Now the smallest firm can gain the same efficiency and productivity benefits previously enjoyed by large firms. Be in a position to compete with the large banks as well as those “internet” based mortgage brokers (who benefit from minimal overhead and outsourcing loan origination processes in place). Invest your savings on promotions to generate new business.