Healthcare

How ViewWise has helped organizations in your industry

Computhink provides Document Management / Content Management Solutions to Healthcare facilities. Computhink’s ViewWise® streamlines business processes, improves customer service, reduces costs, and helps ensure compliance.

ViewWise provides healthcare organizations with an efficient and highly secure solution to manage patient and other transactional records. Providers need to digitize and automate patient information forms, EOB’s for second carrier submission, referral forms, collection documents, and charge tickets in one central repository while ensuring security. Healthcare facilities need to protect patient privacy and prevent unauthorized access to any confidential patient information to meet HIPAA requirements while automating the storage and access to records. It is paramount that providers have immediate access to customer records for care encounters and to service customer calls. Failure to act within the timelines can mean hefty financial penalties as well as possible imprisonment. Failure to comply with HIPAA can cost up to $250,000 and 10 years in prison.

ViewWise benefits for Healthcare organizations include:

  1. Increased customer service by automating business processes and providing online access of information and resources if security privileges are granted
  2. Reduction of paper, copy and storage costs
  3. Print, email, and fax right from ViewWise without the need for the native application which saves on license costs.
  4. The ability to create annotations, redactions, revisions and versions to reliably retrieve current and historical information and prove its authenticity
  5. Applying retention rules to documents to save on data storage and comply with regulations.
  6. Review Audit trails for all documents activity performed within the system
  7. Assist in compliancy with Health Insurance Portability and Accountability (HIPAA).

Customer service and Business Process Management make it easier for healthcare firms to meet their patients requests as well as protect their privacy.