Distribution

Computhink’s ViewWise® Document Management/Email Archival product-line addresses the immediate market demand for Distribution Centers that require a solution that facilitates regulatory compliancy, meets security requirements, enables email archival, and delivers measurable productivity improvements.

The Challenge: Companies daily generate thousands of shipping documents such as picking lists, bills of lading, shipping manifests, invoices and emails. These paper-based records are often stored in filing cabinets in multiple, separate locations. Employees travel between sites and manually sift through stacks of paper to find the relevant documents. Not to mention, the ever increasing use of email and the FRCP Amendment which requires public or private companies to keep email records which are now considered legal documents in a federal court of law.

The FRCP Amendment is a new set of rules which require U.S. companies to keep better track of their employees' e-mails, instant messages and other electronic documents in the event the companies are sued, legal experts say. They are part of amendments to federal rules governing civil litigation and were approved by the Supreme Court's administrative arm in April after a five-year review.

Testimonial:

“Excellent customer service doesn’t mean the customer is always right. It means that when the customer is wrong, we can substantiate our response with well-kept records. By having instantaneous access to the shipping information, we increase the rate at which we can refute unfounded charge-backs and decrease the time and costs devoted to researching them.”

The Solution: Computhink’s ViewWise Document Management/Email Archival Solution

Computhink’s ViewWise provides organizations in warehousing/distribution businesses with an efficient and secure solution to manage their incoming and outgoing document records across the ‘order-to-cash’ flow. Paper documents such as purchase orders, receivables, payables, invoices, and shipping records can all be scanned into ViewWise to create electronic documents. This allows you to eliminate manual searches through paper files or wait for a file to finish a previous process to view them. You can also incorporate your electronic documents such as those created in Microsoft Word, received by fax, email, or those files outputted by your business applications into one secure repository. Your staff can have immediate access to complete transaction records.

As a result of these benefits, customer service response time and accuracy is greatly improved! When customers or suppliers call to make an inquiry, the documents are immediately accessible from the users’ workstations. Directly from ViewWise, documents can be emailed, faxed, or printed as needed. This allows the call to be handled in a timely manner and the documents to be shared with the customer/supplier.

ViewWise’s electronic document management filing structure is user-defined and allows you to replicate your current structure or reconstruct your current filing structure to make it more efficient. ViewWise can be integrated with any of your existing applications to allow a search from one of those systems directly into ViewWise to view corresponding documents.

ViewWise® allows archiving and searching of over 350 file formats - without the native authoring application. Click here for file formats supported.

Benefits for Distribution/Warehouse Centers:

Immediate Benefits include:

Additional Benefits: