Commercial Banking

Computhink’s ViewWise® Document Management/Email Archival product-line addresses the immediate market demand for Commercial Banks or Lending Institutions that require a solution that facilitates regulatory compliancy, meets security requirements, enables email archival, and delivers measurable productivity improvements.

The Challenge: Commercial banking is a fiercely competitive business. In this aggressive marketplace, success is measured by operational efficiency, lower cost services, improved customer service while delivering a greater level of profitability. Compound these challenges with regulatory compliance requirements and every organization must implement some type of solution.

Also the FRCP Amendment is a new set of rules which require U.S. companies to keep better track of their employees' e-mails, instant messages and other electronic documents in the event the companies are sued, legal experts say. They are part of amendments to federal rules governing civil litigation and were approved by the Supreme Court's administrative arm in April after a five-year review.

The Solution: Computhink’s ViewWise Document Management/Email Archival Solution
Computhink’s ViewWise solution addresses these challenges by providing the necessary document information in order to make rapid and accurate decisions. ViewWise also enables banks to streamline labor-intensive processes such as loan processing and new account setup.

ViewWise® allows archiving and searching of over 350 file formats - without the native authoring application. Click here for file formats supported.

Benefits for Commercial Banks

ViewWise Solution Areas within Commercial Banks

Increased Operational Efficiency
ViewWise can comprehensively manage all electronic documents in a bank. These documents can include all inbound paper documents received, electronic documents generated by the bank, emails, application files, reports, and web pages. Any documents that are a part of a version/revision lifecycle are maintained for each iteration and securely stored for future management or rollback. They are available for sharing and group collaboration based on specified employee security levels.
Once documents are available in electronic form, they can be instantly available to anyone with a ViewWise client, web browser, or integrated 3rd party application (such as a core processing system, CRM solution, legacy line of business application, etc…). ViewWise quickly becomes not only a document management solution in its own, but also a “document-enabling” repository for any other electronic information, allowing a central facility to interface with any area of the bank’s business.

Improved Customer Service
ViewWise provides immediate access to customer information. This allows any bank employee the ability to provide quick and accurate information to its customers about loans, statements, or other products without the need to perform time-consuming information research. Information can then be easily provided to the customer via email or fax.

Ensure Regulatory Compliance
Commercial banks must find an efficient and economical way to adhere to federal regulatory compliances such as the FRCP Amendment, PATRIOT Act, the Check Truncation Act, and Check 21. Immediate and accurate confirmation of a customer’s identification is easily provided to ViewWise customers to meet the PATRIOT Act requirements.

For additional information, call (800) 98-THINK or email us at sales@computhink.com.