Computhink.com Privacy Policy
It is now more possible for detailed information about people to be compiled
and shared more easily than ever, given advances in technology and the
Internet. We all benefit from better information customized to our interests,
however, at the same time, each of us - businesses and consumers alike
- must take precautions to protect against the misuse of that information.
As a visitor to our website, you should know what information is captured
about you and how that information is used. Reading the privacy policy
can help you to decide how much personal information you are comfortable
sharing.
Computhink, Inc. is committed to protecting consumer privacy. We created
our Privacy Policy ("Policy") in order to demonstrate our firm
commitment to protecting the privacy of our customers.
Our Website allows you to buy products and services, fill out surveys,
and receive newsletters, e-mails or other promotional information from
us. We use the information that we collect about you to fulfill your
product and service purchases and to create a more personalized online
experience.
Except as otherwise discussed in this
Privacy Policy, this document only addresses the use and
disclosure of information we collect from you. For some
services, we may collect and transfer personal information
to a service provider you have selected, or you may visit
our Trusted Partners who may collect and use your personal
information. You are encouraged to ask questions and to
be very cautious before you disclose your personal information
to others.
Questions regarding this Policy should be directed to privacy@Computhink.com,
or may also be sent directly to the following address:
Privacy Compliance Committee
Computhink, Inc.
860 Parkview Blvd.
Lombard, Illinois, 60148
This Privacy Policy will attempt to explain the following regarding use
of our web site:
1. What information does Computhink.com
collect from you?
2. Where do we collect information from you and how do we
use it?
3. Who is collecting your information?
4. With whom do we share the information you have provided
us with?
5. How can you correct/update the information you have provided
us with?
6. What are your choices regarding collection, use and distribution
of the information you provided us with?
7. What security cautions do we have in place to protect
against the misuse, loss or modification of your credit card information
information?
8. The use of "Cookies" and " Action Tags"
9. Please review carefully the privacy policies of any third
party/trusted partner sites accessible from Computhink.com
10. Contacting Computhink.com about matters pertaining
to privacy issues or concerns
What information
does Computhink.com collect from you?
Computhink.com may collect two types
of information about its
visitors:
Personally Identifiable Information and Non-Personally Identifiable Information,
defined below. Our primary goal in collecting information from you is
to ensure complete customer satisfaction while using our web site.
Personally Identifiable Information
This refers to information about yourself that you reveal to us. Such
information may include your name, billing address, shipping address,
telephone number, e-mail address, credit card or other payment information.
If you visit one of our Trusted Partners' websites, they will independently
collect, use and share your personal information in accordance with
their own privacy policies. If you have questions about our Trusted
Partners' information practices, please read their privacy policies.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific
individual. This information is compiled and analyzed on both a personal
and an aggregated basis. Such information may include the Web site's
Uniform Resource Locator ("URL") that you just visited prior
to coming to our site, which URL you next go to, what browser you are
using, and your Internet Protocol ("IP") address. A URL is
the global address of documents and other resources on the World Wide
Web. An IP address is an identifier for a computer or device on a Transmission
Control Protocol/Internet Protocol ("TCP/IP") network, such
as the World Wide Web. Networks like the web use the TCP/IP protocol
to route information based on the IP address of the destination. An
IP address is a number that is automatically assigned to your computer
whenever you are surfing the web, allowing web servers to locate and
identify your computer. Computers require IP addresses in order for
users to communicate on the Internet, browse and shop.
Where do we collect
information from you and how do we use it?
We use the customer contact information to fill
orders, contact purchasers to inform them of the status
of their orders, and to send promotional information. We
will also use this data to improve our marketing and promotional
efforts, to statistically analyze site use, to improve
our product offerings, and to customize our Site's content,
layout, and services, all in an attempt to provide you
with the best customer satisfaction. We may also share
your personally identifiable information with third parties
who provide services to customers, our web site visitors
and us. Those third parties include authorized contractors,
temporary employees and consultants and other companies
working with us (collectively, "agents"). Where
we believe it to be appropriate (in our sole discretion),
we will ask our agents not to disclose or use your personal
information for purposes other than to provide services
to you or Computhink.com.
Computhink.com gathers information in the
following ways:
Browsing our Web Site
We collect IP addresses for the purposes of system administration, to
gather broad demographic information, to monitor the level of activity
on our site. We collect information from visitors to our site regarding
the URLs they came from, domain types (e.g., .com or .org), their IP
addresses, the date and time of their visit or order, the number of
visits and orders, the number of visits per browsing session, the server
type, the operating system and browser type used to come to the site,
the country, state and telephone area code where their servers are
located, the pages and page titles of our site that visitors viewed
during their visit, whether the visitor's computer is enabled for Java
or cookies, browser language, applications and plug-ins, and any search
terms entered on our site.
Purchasing
When you purchase from us, we collect personally identifiable information
from you. If you order one of our products, we may collect and store
your name, e-mail address, billing address, shipping address, telephone
number, product selections, credit card or other payment information,
order number, referring URL, IP address and a password, if applicable.
We collect this, and other information, as disclosed in this Policy,
in order to fill your order, to update you on the status of your order
and to transmit to you promotional materials. Before confirming your
purchase, you will have the opportunity to review the product order
form and make any changes and/or additions to the information it contains
and we will automatically keep these changes for future use.
Online Surveys and Polling
In order to improve our services
to you, we ask some of our customers
to voluntarily complete surveys, which
may be collected by an independent third
party. Individual survey answers are
confidential, although Non-Personally
Identifiable Information is collected
and may be disclosed to third parties.
If you do not want to participate in
a survey, simply decline to participate
when asked.
Newsletters & Promotional
E-mails
We offer free newsletters and promotional e-mails as a service to our
customers and visitors. We will send you newsletters and e-mails periodically
providing you with product announcements and press release, etc. To stop
receiving our newsletter, send an e-mail to us at optout@computhink.com
Contact Information and Third
Party Data
If you contact us by telephone, e-mail or letter, we may keep a record
of your correspondence or comments. If you report a problem with our
site, we may collect such information in a file specific to you. If you
contact us through our feedback area or by calling one of our customer
service representatives, we may ask for your name and e-mail address
in order to send you a reply.
Cookies
We may use cookies in the operation
of our site; to find out what cookies
are and how we use them, see below, item
#8
Action Tags
We may use action tags in the operation of our site; to find out what
action tags are and how we use them, see below, item #8.
Who is collecting
your information?
Website Analysis Agent: We may use an outside service to collect Non-Personally
Identifiable Information on an aggregated basis so that we can improve
the marketing and layout of our web site. Cookies may be used by them
to perform their service. For more info, please see the section "Use
of Cookies" below.
With whom
do we share your information?
Fulfillment: The information collected by Computhink.com is used only
for the limited purposes of processing orders, keeping you informed about
your order status, for statistical information gathering, for improving
our web site and its performance, and to notify you of products or special
offers that may be of interest to you. Computhink.com will disclose your
Personally Identifiable Information to third parties to charge your credit
card, fill your order, deliver your order, provide customer service,
provide you with credit and deliver promotional e-mails to you from Computhink.com.
We must release your credit card information to the card-issuing bank
to order to confirm payment; and release your address and telephone information
to the delivery service in order to deliver products that you ordered.
Other Parties: We do not and will not sell, trade, or rent your personal
information to others without your consent. We may release account information
when we believe that such release is reasonably necessary to enforce
or apply our Terms and Conditions or to protect the rights, property,
and safety of Computhink.com, our users, or others. If customers do not
pay us for products ordered, we may submit their account information
to a third party collection agency. Services Provided on Our Site: Except
as otherwise stated in this Policy, at present Computhink.com does not
disclose its customers' Personally Identifiable Information to other
parties.
Data Analysis Agents: The information collected by Computhink.com may
be provided to an outside company for the purpose of analysis. Such analysis
is required in order to help us improve our site navigation and to notify
you of special announcements that may be of special interest to you.
That data analysis agent may not share any Personally Identifiable Information
with others, or use it for any other purpose than to help Computhink.com.
Compliance with Service of Process or Law Enforcement: Occasionally Computhink.com
may be required by judicial authorities or law enforcement to provide
Personally Identifiable Information to the appropriate governmental authorities.
We will disclose Personally Identifiable Information only upon receipt
of a court order, subpoena, or to cooperate with a law enforcement investigation.
Computhink.com fully cooperates with law enforcement agencies in identifying
those who use our services for illegal activities. We reserve the right
to report to law enforcement agencies any activities that we in good
faith believe to be unlawful.
How can you
correct/update the information you have
provided us with, i.e. Personally Identifiable
Information?
During the online ordering process you can review, change, or delete
the information that you have submitted. You may change any of your personal
information in your account online, at any time. If your personal information
changes, we encourage you to promptly update it. You may ask to have
the information on your account deleted or removed; however, for purposes
of keeping track of past purchases, you cannot delete information associated
with your past purchases. Also, as a security measure we "back up" the
data stored on our systems, and such prior information cannot be completely
removed from our files/databases. As such, you should not expect that
all of your personally identifiable information will be completely removed
from our backed-up databases.
What are your choices
regarding collection, use and distribution
of the information you provided us with?
Email: We may periodically send
you e-mail and/or other communications
regarding current promotions, specials
and new product announcements. You may "opt-out," or
unsubscribe from our newsletters by following
the unsubscribe instructions in any e-mail
you receive from us, or by sending an
e-mail to optout@computhink.com.
After doing so, Computhink.com users
will not receive future communications
or mailings unless they go through the
process of registering with Computhink.com
or make a new purchase.
What security
features do we have in place to protect
against the loss, misuse, or alteration
of your credit card information?
Established third party banking,
processing agents and distribution institutions
handle credit card transactions and order
fulfillment. They receive the information
needed to verify and authorize your credit
card or other payment information and
to process and ship your order.
Use of "cookies" and "action
tags"
Computhink.com Cookies: When you browse our site we may store cookies
on your computer in order to streamline your use of our site. A cookie
is a small data text file, which a Web site stores on your computer's
hard drive (provided that your Web browser permits this) that can later
be retrieved to identify you to Computhink.com. Our Computhink.com cookies
store randomly assigned user identification numbers, the country where
you are located, and your first name in order to facilitate your return
back to our site. The cookies make your use of our site easier, make
the site run more efficient and help us to maintain a secure site.
Action Tags and other Data Collection Methods: An action tag is a method
used by our server to track responses. Action tags are images embedded
in a website page that are used to transparently collect information.
Our server may use action tags to count the number of times that visitors
- as a group - visit the pages of our site. Personally identifiable information
is not collected! Action tags use this data to tell us about usage and
page hits on our web site, enabling us to perfect the pages so as to
maximize the number and duration of visits to our site. They also collect
the amount of the purchase and the category of product purchased. Our
action tags collect no Personally Identifiable or individual customers'
specific product information.
Website Analysis Agent Cookies: We may use a third party to analyze what
our visitors find to be most interesting on our site. To do that, they
will place a cookie on your computer with a randomly assigned unique
number in order to track the pages you view on our site, along with other
Non-Personally Identifiable Information.
You should
carefully review privacy policies of
any third party/Trusted Partner sites
accessible from Computhink.com:
Please note, there are other sites accessible through our web site that
have their own privacy policies and data collection, use and disclosure
practices. Please consult each site's respective privacy policy. This
Privacy Policy does not cover the information practices of any third
party web sites linked to Computhink.com. These other sites may send
their own cookies to users, collect data, or solicit personal information.
If you click on a sponsored link, a "window" or "frame" containing
a third-party's web site may appear in the foreground with the Computhink.com
web site in the background. Unless you are on Computhink.com's web site,
any time that you have moved to a window, you should assume that your
personal information is being collected, used and disclosed in accordance
with the windowed site's privacy policy (if any). If you are unsure as
to whose privacy policy applies, please contact us by e-mail at privacy@computhink.com,
or by sending a letter to the address below.
Contacting
Computhink.com about privacy questions
or concerns:
If you have any questions about this Privacy Policy, the practices of
this site, or your dealings with this site, please contact Computhink.com
by sending a letter to:
Attn: Privacy Compliance Committee
Computhink. Inc.
860 Parkview Blvd.
Lombard, Illinois 60148
You may also contact us by e-mail at privacy@Computhink.com.
Privacy Policy changes
This Privacy Policy was last changed on March 31, 2003. If
Computhink.com makes changes to any terms or conditions of
the Privacy Policy, the changes will be posted in this document
so that you will always know what information we gather, how
we might use that information and to whom we will disclose
it. We may change, modify, add or remove portions of this
Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you otherwise.
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