Case Study

Accounting for space, time and efficiency at
DUCA Financial Services Credit Union

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by George Sparrow
Datanet Imaging Systems

Business Overview

DUCA Financial Services, Ontario, Canada - Since 1954, DUCA has grown into one of the most stable financial institutions in Ontario with assets totaling over $600 million, 30,000+ members and capital & reserves in excess of $40 million. As the company developed into a full service financial institution, the philosophy behind their founding never changed: providing high value financial services to their communities. As an alternative to the bigger financial institutions, they offer more value through competitive rates, low service charges and return profits to their members through the unique Bonus Share program.

DUCA prides itself on providing close, personal attention to members, and aims to improve its offerings with a continual investment of time and resources in advancing technology.

The Business Challenge

The amount of paper that staff had to retain for every member they dealt with was piling up. In fact, DUCA had a complete office wall dedicated to the storage of client records in thirteen large fireproof filing cabinets. “We simply ran out of space and had no more room to put anything,” said Jack Vanderkooy, President & CEO “While we have to maintain documents for our daily reference and access, the problem was made greater by the fact that legally we have to retain documents and files for the full term of each mortgage or loan”

Understanding their requirements and business needs, DUCA began a search for an answer that was not only functional but also easy-to-use, and simple to implement. Additionally the management team did not want something that took up a lot of IT resources and it had to be cost effective. DATANET imaging systems inc. the incumbent cheque-imaging vendor recommended ViewWise from CompuThink.

Computhink has taken the feature rich ViewWise Small Business/Enterprise Imaging Application and built a simple, "out of the box", easy to install five user edition. We call it, ViewWise/Enterprise Edition.

ViewWise Small Business/Enterprise Edition five-user edition gives you all the capabilities of an enterprise type imaging system scaled for a small office environment. Moreover, that means ViewWise Small Business/Enterprise Edition can also grow as your small business grows. No need to worry any longer about migrating and re-scanning your database into another imaging system because of your business growth.

Why Imaging and Why ViewWise Small Business/Enterprise Edition?

Paper is information and information is power. ViewWise Small Business/Enterprise Edition is the bridge between your paper information and your computer. Together with your existing applications, you have a true path to a paperless environment.

About Computhink

Computhink provides best-in-class ECM solutions for secure information sharing and compliance, targeting small and medium size organizations. Using state-of-the-art technology Computhink solutions operate on a wide range of platforms, including Windows, LINUX and Novell. The ViewWise Product line includes Email Archiving Solutions for Microsoft Exchange and Novell GroupWise. Founded in 1994, Computhink has thousands of worldwide customers in government, financial services, education, healthcare, manufacturing and utility organizations.